FTP (File Transfer Protocol) is the protocol used to transfer files remotely from a computer to a server and vice versa, via an FTP client, such as FileZilla and SmartFTP.

Apart from transferring files, it is also used to delete files on the server or change the rights of a user.

The file transfer is conducted in binary or ASCII and the service is available as long as you have an internet connection.

In order to log into your FTP service, you will need the username and password that you received from Top.Host in the hosting activation email.

Below, there are two examples of FTP login using two of the most popular clients, Filezilla and SmartFTP.

FileZilla

First, you need to download FileZilla client. 

Then, install it and run it on your computer. To log in, follow these steps:

1. Select File >> Site Manager.

2. Add the New Site and the login information in the General tab.

- New Site (enter your site under My Sites).

- In the field Host, enter ftp.papaki.gr (replace papaki.gr with your own domain).

- In the field Port you can see that 21 is predefined. Leave it as it is.

- In the field Encryption select Only Use Plain FTP.

- In the field Logon Type select Normal.

- In the field User fill in the username that you received in the web hosting activation email with the subject Web Hosting Activation - Account Information.

- In the field Password fill in the password that you received in the web hosting activation email with the subject Web Hosting Activation - Account Information.

- Click on Connect and you will be able to transfer your files by dragging and dropping them in the root folder on the right window of FileZilla. You can also copy-paste them there.

SmartFTP

First, you need to download SmartFTP. 

Then, install it and run it on your computer. To log in, follow these steps:

- In the field Address enter ftp.papaki.gr (replace papaki.gr with your own domain).

- In the field Login enter the one you have received in your web hosting activation email, with the subject Web Hosting Activation - Account Information.

- In the field Password enter the one you have received in your web hosting activation email, with the subject Web Hosting Activation - Account Information.

- In the field Port you can see that 21 is predefined. Leave it as it is.

- Click on the arrow (4) on the right-hand side of Address.